Publisher review:Pro Desk is a robustly featured help desk solution equipped with ticket support system. Pro Desk is a robustly featured help desk solution equipped with ticket support system, knowledge base, FAQ and customer testimonial manager which gives your site a more professional advantage and makes your life easier.
Features:
- Easy to use, user control panel-Each of your users will have access to their own mini control panel from where they can view old tickets, check ticket status, submit new and reply to old support tickets.
- Built in customer testimonial system-Pro Desk makes it easier then ever to collect and display your valuable customer testimonials. If you receive a nice comment just by chance along with one of your support tickets, you can easily convert/edit and display that testimonial within your Pro Desk help desk users area.
- Pro Desk also makes it easy for visiting users to browse through your existing customer testimonials and even specifically submit a testimonial if they feel so inclined. Pro Desk even offers a link back to their homepage as a way to say thanks.
- Knowledge base comment system-Pro Desk offers a user comment system for your knowledge base articles. All articles pending administrative approval so you can be sure that only quality comments appear in your help desk.
- The Pro Desk Pending Approval System-Both user comments and customer testimonials will be flagged for administrative approval prior to their addition within your Pro Desk help desk area.
- Ticket Archiving-Ticket archiving is an easy way to tuck old support tickets safely away without deleting them and you can easily un-archive archived tickets later if you wish.
- Support category customization-Pro Desk allows for the addition of any number of custom support categories : IE. billing, pre-sales questions etc.. The choice is yours.
- Support department customization-Further expand on your support ticket organization with Support Departments.
- Pro Desk template system-Pro Desk includes a full and easy to use template system. To get started just copy our default template and begin your customizations. All template pages will open up normally in Dreamweaver, Frontpage or your favorite HTML editor so you don't need to be a coder to get the look you want for your Pro Desk help desk.
- Customizable support ticket fields-Your ticket support fields are not limited to the basic layout that Pro Desk provides, in addition to these form fields you can create up to 10 single line or multi line support ticket form fields.
- Two level category system-Pro Desk offers a two level category system, though you may opt to use only a single level if you wish. Knowledge base articles can be added to either a parent or child level category, the choice is yours.
- Built in F.A.Q system-While F.A.Qs and Knowledge Bases are considered by some a similar concept, we felt that while a knowledge base was good to load with tons of obscure information, a FAQ system might benefit the average user with quick and easy access to your most popular questions, and to this end Pro Desk includes a separate and distinct FAQ system. As with customer testimonials and knowledge base articles : any support ticket can be edited and converted into a FAQ question quickly and easily.
- Announcements-Administrators can post announcements on the front page of the Pro Desk system letting customers know about important news regarding support, products, etc. Use the announcement manager to keep your visitors informed of your technical support status.
Requirements: ยท Joomla CMS 1.0.12 stable version
Pro Desk is a PHP script for Help Desk scripts design by joomlashowroom.com.
It runs on following operating system: Windows / Linux / Mac OS / BSD / Solaris.
Pro Desk is a robustly featured help desk solution equipped with ticket support system.
Operating system:Windows / Linux / Mac OS / BSD / Solaris
Pro Desk script details 
